The automated reputation journey
A repeatable process that requires as little manual work as possible — from the moment a service ends to the insights on your dashboard.
The customer journey
- 1
Customer completes appointment or service
- 2
Beachwood detects the appropriate trigger
- 3
System waits the right amount of time
- 4
Customer receives an automated SMS & email review request
- 5
Customer leaves honest feedback
- 6
Beachwood monitors incoming reviews
- 7
Review receives an AI-assisted response
- 8
Sentiment and review trends are tracked
- 9
Business receives reputation insights and reporting
A standardized path from signup to launch
Once you purchase, onboarding follows the same proven steps every time.
Payment
You purchase a plan through secure checkout.
Welcome
You receive a welcome message and onboarding instructions.
Intake
You provide the necessary business information.
Google Connection
We connect your Google Business Profile.
Branding
We collect your messaging preferences and brand voice.
Configuration
We configure workflows, review requests, and messaging.
Testing
The complete workflow is tested before launch.
Launch
Your system goes live.
Monitoring
We monitor, support, and report ongoing.
What we automate
- Repetitive review requests
- Follow-ups & routine notifications
- Data collection & reporting
- Appropriate review-response workflows
Where humans stay involved
- Sensitive customer situations
- Complex negative reviews
- Client relationships & strategy
- Quality control & exceptions
Maximum useful automation + appropriate human oversight.